Refund policy
This policy applies to your Up by Friday subscription. Payments are handled by Mr. Winston B.V. (Winston Payments), which issues the invoice, including VAT, and collects the monthly charge. Questions? Email [email protected].
Try it free first
You start with 7 days free, without payment details. Nothing is charged until you choose a subscription yourself.
14-day money-back guarantee
If you're not satisfied, you get the first payment of your subscription back in full if you ask for a refund within 14 days of that payment. You don't need to give a reason. The refund ends the subscription.
Cancelling
You can cancel every month, without notice period. Your subscription then runs until the end of the paid period; after that nothing more is charged. Months already paid are not refunded pro rata on cancellation, except within the 14 days above or where the law requires otherwise.
Failed or duplicate payment
If you were charged twice by mistake, you get the duplicate amount back in full. If a payment fails, it is retried and we let you know. If it keeps failing, your site is paused after two weeks, as our terms describe. No extra costs are added.
If we change something
We announce a new price at least a month in advance, and it never applies to a period you have already paid for. If we stop the service, you get the unused part of the current period back pro rata.
Payments from your guests
What guests pay your business, at the table or with an order, is not covered by this policy. That runs through your own Stripe account, and your own terms apply.
How to request a refund
Email [email protected] with the name of your business and the email address of your subscription. We reply within 5 working days. The money is returned to the original payment method, usually within 5 to 10 working days.
Last updated: November 2026